Frequently Asked Questions

a. When will I receive my order?


All orders are processed and shipped within 24 hours of placing the order.

b. What forms of payment do you accept?


We accept Amex, MasterCard, VISA, ApplePay, Discover, Meta, Google Pay, Shop Pay, Affirm.

c. Do you accept the returns?


Items returned in a non-saleable condition, including but not limited to:

  • Unsealed
  • Swatched/Used (except for damaged or faulty items)
  • Relabelled
  • Refiled
  • Pierced
  • Partially missing items/threshold based GWPs/Exclusive Sets

Refunds for card payments may take up to 10 business days to process, depending on the bank's timeline. The processing time can vary among card issuers, and we have no control over this. PayPal refunds are available immediately

Start your return here.

d. Can I recycle my packaging?


Yes, our packaging is entirely recyclable.

e. Do you test your products on animals?


No, SŌM SKIN does not conduct any product testing on animals. All of our products are certified as Cruelty-Free and Vegan by PETA, demonstrating our commitment to ethical and animal-friendly practices.

f. What are exosomes?


Exosomes are small cellular structures, bubble-like, produced by the mesenchymal stem cells and filled with nucleic acids, proteins, growth factors, and metabolites. Their role is to communicate and/or transfer this “cellular cargo” between stem cell and tissue cells – as a result of this transfer the tissue cells receive valuable molecules that enable tissue rejuvenation and healing. Thus, through secretion of exosomes, stem cells are able to orchestrate healing of the tissue cells. Once exosomes are applied to the surface of the skin, they begin to act immediately by fusing with skin cells and delivering valuable “cellular cargo” to initiate skin rejuvenation.

g. What are growth factors?


Growth factors are a subset of cytokines, extracellular polypeptide, and signaling proteins found in a variety of cellular processes, such cell growth and migration, and are integral in skin repair. Epidermal growth factor (EGF) is a family of cytokines involved in the growth, development, and healing of damaged or injured tissues. There are several EGFs that reside in the dermis and are found to be important in the skin regeneration process. Topically applied EGFs can induce the outer or epidermal layer of skin cells to rejuvenate the skin.

h. Where do the exosomes come from?


Exosomes are a part of signaling and communication machinery between mesenchymal stem cells and tissue cells and are produced by stem cells in order to send signals to surrounding tissues to initiate biological processes, such as healing or rejuvenation.

i. How long does it typically take to see results?


Some results take time to achieve, and others happen quite fast. Some users see results in as little as 4 days. Typically, most people see noticeable results within 30 days. Most importantly, you’re preventing new visible signs of aging every day when you use the SŌM SKIN system.

j. How long does it take for the microneedles to dissolve completely into the skin?

  1. For optimal results, it's recommended to wear the patch for a minimum of two hours, but its effects are maximized when worn overnight.
  2. Here's why the overnight application is beneficial:
  3. Extended Absorption: Keeping the patch on overnight provides an extended period for the skin to absorb the active ingredients. This prolonged exposure enhances the ingredients' effectiveness in targeting the area.
  4. Maximized Hydration: Overnight wear ensures that the patch effectively hydrates the skin throughout the night, promoting a plump and youthful appearance in the morning.
  5. Consistency: Using the patch weekly maintains a consistent skincare routine, which is key to achieving and maintaining results over time. By applying the patch overnight once a week, you're giving your skin the opportunity to benefit from prolonged contact with the active ingredients, ultimately leading to nourishing, protecting, and renewing the skin.

k. What are the causes of wrinkles?


Lines and wrinkles are caused by degenerative changes in the extracellular matrix and decrease in production of collagen proteins, which reduce elasticity of the skin and diminished the skin's ability to produce hyaluronic acid to maintain firmness and hydration.

l. What are the causes of age spots?


Age spots are also known as sunspots or solar lentigines. Age spots are associated with cumulative sun exposure. Sun spots mostly appear in areas consistently exposed to sunlight such as the back of the hands, the forearms, neck, chest and face. The pigment producing cells in the skin (melanocytes) are stimulated to produce more pigment when exposed to ultraviolet rays.

m. What are dissolving microneedles?


Dissolving microneedles are tiny, cone-shaped structures made from naturally dissolving biopolymers, such as hyaluronic acid. These micro-needles function as reservoirs for active ingredients. The unique shape and composition of dissolving microneedles allow for the controlled and sustained release of these active ingredients into the skin. When applied to the skin, these micro-needles gradually dissolve, delivering the encapsulated ingredients directly to the targeted area. This controlled release mechanism ensures that the active compounds are released gradually over time, enhancing their effectiveness and reducing the risk of skin irritation.

n. Can EGF and exosomes be used during microneedling treatments?


Growth factors derived from humans can be used during microneedling because they are biogenic and will not cause an allergic reaction. Exosomes are collected from the cell conditioned media, and neither contain nor transmit DNA.

o. Are SŌM products safe to use while pregnant or breastfeeding?


We have not done any product testing on pregnant women or nursing mothers. We recommend you consult your physician before using any SŌM SKIN products during pregnancy or while breastfeeding.

p. What is the ideal temperature to store the product? Does it require refrigeration?


No, it is not necessary to refrigerate our products. SŌM SKIN skin care products should be stored at room temperature – 15-30°C (59-86°F).

Did we answer all your questions?

Feel free to reach out and ask us anything. We would love to hear from you.

Contact form